Documentation
Complete guides for every ServerNet service
Step-by-step guides for setting up, managing and troubleshooting every ServerNet service — written by our engineering team.
Getting Started
Ordering, client area and first steps
- Placing your first order with ServerNet
- A complete tour of the ServerNet client area
- Activating a new service and your first login
- Finding your service credentials
- Which ServerNet service is right for you
- Securing your ServerNet account
- Writing an effective support ticket
- Understanding your invoice and billing cycles
- Migrating to ServerNet from another provider
- Getting Started with ServerNet: The First 24 Hours After Purchasing Your Service
- Hosting Terminology Glossary: From A to Z for Site Administrators
- How to Read the Hosting Welcome Email and What to Change Right Away
- Network Terminology Glossary: From Latency to NAT with Units of Measurement
- Choosing a Service: Shared Hosting, VPS, or Dedicated Server?
- Comparing Services: Linux Hosting, Cloud Server, and Dedicated Server
- What Service Status Means in Your Control Panel: Active, Suspended, and Cancelled
- Support Scope: What Exactly Is Covered?
- ServerNet Account Security: Enabling Two-Factor Authentication and Access Recovery
- What Is Ticket Priority? A Guide to Choosing the Level and Response Time
- Colleague Access to Hosting; What to Give and What Not to Give
- User Roles in ServerNet: What Access Each Role Has to Purchases, Cancellations, and Invoices
- Outdated Contact Information; Why the Wrong Email on Your Site Takes It Down
- Setting Up Notifications: Which Alert Should You Get Through Which Channel?
Web Hosting
Control panel, uploads, databases and WordPress
- Uploading your website files
- First steps in your hosting control panel
- Creating a MySQL database and connecting your site
- Installing WordPress on ServerNet hosting
- Managing addon and parked domains
- Setting up redirects in your control panel
- Changing PHP version and settings
- Using the control panel File Manager
- Backing up and restoring from the control panel
- Reading error logs to find the real cause
- Fixing the database connection error
- Managing disk space and cleaning up your hosting
- Creating cron jobs in your control panel
- Password-protecting site directories
- Creating and managing FTP accounts
- Optimising WordPress on shared hosting
- Moving a site to a new domain without losing SEO
- Fixing the white screen of death
- The Complete Guide to Hosting Resource Limits; What Does Each Number Count?
- What Is Entry Process? Precise Definition and Difference from Visits
VPS & Dedicated
Connecting, initial setup and server management
- Connecting to a Linux server over SSH
- Connecting to a Windows server via Remote Desktop
- The first hour on a new server: a hardening checklist
- Creating and using SSH keys
- Configuring the UFW firewall on Ubuntu
- Installing a LEMP stack on your VPS
- Configuring Nginx server blocks for multiple sites
- Managing services with systemd
- Monitoring server CPU, RAM and disk usage
- Setting up swap space on a Linux server
- Automating server backups with scripts and cron
- Securing MySQL on your server
- Installing a free certificate with Certbot
- Running Docker on your VPS
- Transferring files with scp and rsync
- Diagnosing high server load
- Rebuilding a server and using rescue mode
Domains & DNS
Registration, transfer, nameservers and DNS records
- DNS records and what each one does
- Registering a domain with ServerNet step by step
- Changing your domain nameservers
- Creating DNS records in the management panel
- Transferring a domain to ServerNet
- Creating subdomains and pointing them at folders
- Domain privacy and WHOIS information
- Renewing domains and the expiry stages
- Specifics of registering and managing .ir domains
- What DNS propagation is and why it takes time
- Wildcard DNS records and when to use them
- Pointing a domain at your VPS
- Troubleshooting DNS misconfiguration
Mailboxes, client setup and sender authentication
Security & SSL
Certificates, firewall, backups and hardening
ServerNet Tools
DNS & network checks, site builder, remote desktop, cloud phone
Account & Billing
Renewals, upgrades, invoices and support tickets
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