Care
€9.90/mo
€9.90€7.92/mo · billed yearly
- Ticket response < 30 min
- Business hours + weekends
- 5 priority requests / mo
- Monthly service review
5-minute response SLA
Under the blue umbrella, you're never alone.
Support beyond the standard: a direct phone line, an engineer who knows your project and a 5-minute response SLA — for businesses where every minute of downtime costs money.
Direct Phone Line
Named Engineer
5-min SLA
24/7/365
Monthly Reports
Plans & pricing
Pick the plan that fits
Upgrade anytime with zero downtime — pay 20% less with yearly billing.
Pro
€24.90/mo
€24.90€19.92/mo · billed yearly
- Response < 5 min · 24/7
- Direct engineer phone line
- Unlimited requests
- Proactive service monitoring
Enterprise
€59/mo
€59€47.20/mo · billed yearly
- Named dedicated engineer
- Contractual SLA with penalties
- Monthly architecture session
- Private channel for your team
Every plan includes:
Free SSL
Daily backups
Instant activation
Free migration
14-day money-back guarantee
24/7 support
Features
Why Premium Support by ServerNet?
24/7 Expert Support
Real engineers — not bots — available around the clock via ticket, chat and phone.
99.9% Uptime SLA
Guaranteed by a service-level agreement — 24/7 monitoring with compensation for any downtime.
An Engineer Who Knows You
Instead of re-explaining to every operator, you talk to an engineer who already knows your service history and architecture.
We See It Before You Call
Often we've detected and fixed the issue before you even call — with the report already in your inbox.
Transparent Monthly Report
Every month: tickets, response times, uptime and improvement suggestions — on paper, not just promises.
Why ServerNet
First-response time, honestly
Average time to a real technical first response — not an auto-reply
Infrastructure
Grade-1 datacenter class, worldwide
Your service runs on latest-generation hardware in Tier III+ datacenters across Iran and Europe — monitored 24/7 by ServerNet engineers.
Tier III+Certified datacenters
NVMe RAID-10High-speed storage
99.9%Uptime with SLA
Anti-DDoSAttack protection
FAQ
Frequently asked questions
How is this different from normal support?
ServerNet's standard 24/7 support stays free forever. Premium is a layer above: guaranteed SLA, direct line, a fixed engineer and proactive monitoring — for mission-critical businesses.
Is it only for ServerNet services?
No — on Pro and Enterprise we also cover your servers at any other provider; that difference is exactly what brings many customers to us.
How fast is my service activated?
Instantly. Our automated system provisions your service the moment you pay, and panel credentials are emailed to you right away.
What if I'm not satisfied?
You're covered by a 14-day money-back guarantee on the first billing cycle, per our terms (domains, licenses, dedicated servers and setup fees are excluded). Our quality is never your risk.
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